FAQ

We offer a wide spectrum of investment opportunities across multi-asset classes, which include but not limited to real estate, private equity, private credit, funds, collectibles, fine art, etc.

For more information, click here. (https://www.sdax.co/invest-trade/)

Based in Singapore and regulated by the Monetary Authority of Singapore, SDAX is a globally connected, integrated digital financial services platform offering a comprehensive suite of investment opportunities for asset owners and investors to benefit from the world’s private markets. SDAX’s exchange platform offers opportunities to access exclusive investments from its ecosystem and secondary market trading via its digital asset exchange.

With SDAX, investors access curated investment opportunities across private equities, funds, real estate and alternatives which have passed SDAX’s rigorous due diligence process. SDAX connects markets through partnerships with participants in North America, the United Kingdom, Europe and the Asia Pacific region, delivering a seamless and efficient cross-border digital assets ecosystem for wealth creation.

“SDAX” represents the 2 entities incorporated in Singapore licensed by the Monetary Authority of Singapore (MAS) – SDAX Capital Markets Pte Ltd and SDAX Exchange Pte Ltd that serve both a capital markets platform and digital exchange.  SDAX Capital Markets Pte Ltd holds the Capital Markets Services licence while SDAX Exchange Pte Ltd holds the Recognised Market Operator licence. Both entities are operating under the standards of and monitored according to MAS’ regulatory framework.

All clients’ funds are held in a segregated account with trusted banks in Singapore.

SDAX welcomes all to register, except residents of the US or sanctioned individuals.

To sign up, simply register online by clicking the “Login/ Register” button on www.sdax.co. You will be guided throughout the sign-up process.

Once your application is processed and approved, you will receive an email. For successful applications, you’ll be able to log in upon receiving the email.

SDAX connects markets through partnerships with renowned digital assets players in North America, the United Kingdom, Europe and the Asia Pacific region, delivering a seamless and efficient cross-border digital assets ecosystem for wealth creation.  With SDAX, investors have access to curated investment opportunities across private equities, funds, real estate and alternatives which have passed SDAX’s rigorous due diligence process.

For investments with Dividends or Coupons, you will receive the payout into your wallet.

Upon maturity, principal and any interest due would be paid to their wallets.

Sales proceeds of investments are credited to the investor’s wallet automatically.

The products available on SDAX Capital Markets are open to all investors, except US investors.

The products listed on SDAX Exchange are only available to accredited, professional investors and expert investors.

Alternatively please feel free to contact [email protected] if you have any other questions.

Investor cash and investments are safely held through our custodian and segregated client money account at regulated institutions.

When you make a deposit into your wallet or invest with SDAX, the funds are being held in custody in the current accounts of the Development Bank of Singapore (DBS) and United Overseas Bank (UOB). Both DBS and UOB are widely considered to be leading banks in Asia.

In addition, the funds and assets of SDAX’s clients are kept in separate custody accounts. Client funds and assets are at all times segregated from and never co-mingled with SDAX’s capital reserves and operational accounts.

Deposits can be made via bank transfer or wire transfer.

Simply submit a request to make a cash balance deposit indicating the Funding Amount and the Specified Currency (which will be the currency the Exchange accepts at the time as stipulated on the Platform). The cash deposit should be made in the same currency as the Specified Currency.

Once the Exchange approves and processes the deposit, it shall be reflected as a credit in the Cash Balances of your wallet.

Funds will normally be available in your account within 3 to 5 business days. Please note that the aforementioned time period on when funds are usually available is only an estimate and circumstances may exist which result in deposited funds not being available within the aforementioned time period.

This may be due to a number of different factors, including the processing time of the sending and receiving bank. Please check your account by logging in to the trading platform for confirmation that funds deposited by you have been credited into your account.

For token size of up to but excluding $10,000, the trading fee is 0.20% of notional amount traded, subject to a minimum fee of $10 per transaction.

For token size of $10,000 and above, the trading fee is 0.02% of notional amount traded, subject to a minimum of $10 per transaction.

“$” means the currency which the Listed Approved Product is denominated in, which includes SGD, AUD, EUR, GBP, USD, or such other currency as the Exchange may specify from time to time.

You may trade once the funds are credited into the Cash Balances of your Wallet.

No, SDAX Exchange operates on a private, permissionless blockchain network and Tokens that are listed and traded on SDAX Exchange are not available to be traded outside of SDAX Exchange.

Token holders and prospective Token holders are advised to consult their own tax advisors as to the Singapore or other tax consequences of the acquisition, ownership, and disposal of the Tokens, including, in particular, the effect of any foreign, state, or local tax laws to which they are subject.

With regard to the current tax laws, the Tokens are most likely expected to be treated as debt instruments for Singapore income tax purposes, with the result that Token Distributions are most likely expected to be in the nature of interest payments.

Amounts received by the Company from Tokenholders in consideration for Tokenholders’ subscription(s) for Tokens shall comprise capital (and not income) for Singapore income tax purposes.

Neither of these statements are intended or are to be regarded as advice on the tax position of any holder of Tokens or of any person acquiring, selling or otherwise dealing with the Tokens or on any tax implications arising from the acquisition, sale or other dealings in respect of the Tokens.

For Capital Markets users:
1) Log in to your account and click “My Wallet”
2) Then click “Withdraw Funds”

For Exchange users:
1) Log in to your account and click “Wallet”
2) Click “Fiat Wallet”
3) Click “Withdrawal”

Withdrawals will be processed within the same business day if the request is submitted before 10am SGT. It will only be processed to the whitelisted bank account.

For Exchange users: We are pleased to waive the withdrawal fee of S$25, until further notice.

For Capital Markets users: UOB bank will charge a fee of S$0.20 for each GIRO withdrawal made to non-UOB bank accounts.

For telegraphic transfers, a bank transfer fee will be imposed by our bank for the remittance of funds. Charges may vary depending on the country of destination.

For Capital Markets users:
1) Log in to your account and click “My Wallet”
2) Click “Deposit Funds”
3) Transfer your funds through your bank account registered with SDAX
4) Indicate the payment reference (Unique ID designated to each customer)

For Exchange users:
1) Log in to your account and click “Wallet”
2) Click “Fiat Wallet”
3) Click “Deposit”
4) Transfer your funds through your bank account registered with SDAX
5) Indicate the payment reference (Unique ID designated to each customer)

1) Click “Forgot Password”
2) Enter your registered email address
3) Click the password reset link sent to your email inbox

Feel free to email us at [email protected] if you require any assistance.

To update your email address, please contact us at [email protected]

For Individuals, we generally require the following:

1) ID/Passport (Certified True Copy by a suitable certifier)
2) Proof of Address (has to be within the recent 3 months (government letter, home utility bill, bank statement)
3) Bank Statement

We may ask for more information during the online registration process or on a case-by-case basis.

For Corporates, the following documents are needed:

Singapore Entity:

1) Accounting and Corporate Regulatory Authority (ACRA) and Merger & Acquisition (M&A) documents (Certified True Copy by a suitable certifier)

2) Directors Identification/Ultimate Beneficial Owner/s Identification (Directors, Ultimate Beneficial Owner/s, and Authorised Representative Certified ID copy (NRIC or Valid Passport) and Address Proof)

3) Organisation Chart (Shareholding Organisation Chart, to be certified true copy by a director that has been identified and verified)

4) Board Resolution (For the purpose of appointing the authorised representative to operate the account)

Foreign Entity:

1) Certificate of Incorporation (or Certificate of Incumbency, Certificate of Good Standing if applicable, and M&A or equivalent constitution documents)

2) M&A

3) Directors/UOB ID and Proof of Address (All Directors, Ultimate Beneficial Owner/s, and Authorised Representative Certified ID copy (NRIC or Valid Passport) and Address Proof)

4) Organisation Chart (Shareholding Organisation Chart, to be certified true copy by a director that has been identified and verified)

5) Board Resolution (For the purpose of appointing the authorised representative to operate the account)

If you wish to opt in as an Accredited Investor, please indicate that you are an Accredited Investor when completing your member’s verification form upon sign up.

One of our team members will follow up with you to obtain documents to support that you meet either net asset or net income accreditation requirements. Once all is in order, we will provide confirmation that you are an Accredited Investor and will be shown the details of specific investments.

If you have already registered as a member with SDAX and would like to opt in as an Accredited Investor, simply contact your Relationship Manager or send an email to [email protected], indicating your interest and attaching the relevant documentation required within the email.

A Relationship Manager will be in touch to complete any other formalities that may be required once we have received your supporting documents within 3 business days.

Do note that the confirmation will also be subjected to the results of “know-your-customer” (KYC) checks.

If you are an Individual Investor, you have to submit supporting documentation to help our team to validate your status as an Accredited Investor.

We accept Supporting Documents which indicate:

(a) You have net personal assets exceeding S$2 million in value*, or its equivalent in a foreign currency (e.g. the value of the individual’s primary residence, net of any secured loan, can only contribute up to S$1 million of the S$2 million threshold);

(b) You have net financial assets of more than S$1 million in value^, or its equivalent in a foreign currency, of financial assets (such as fixed deposits or investment products) net of any related liabilities; or

(c) Your income in the preceding 12 months is no less than S$300,000, or its equivalent in a foreign currency.

* or its equivalent in a foreign currency (e.g. the value of the individual’s primary residence, net of any secured loan, can only contribute up to S$1 million of the S$2 million threshold)

^ or its equivalent in a foreign currency, of financial assets (such as fixed deposits or investment products) net of any related liabilities (e.g. your current investment account statement issued)

If you are a Corporation (e.g. family office), you must submit valid documentation which indicates that the corporation is currently holding net assets that are exceeding S$10 million in value (or its equivalent in a foreign currency) as determined by:

(a) The most recent audited balance sheet of the corporation; or, where the corporation is not required to prepare audited accounts regularly, a balance sheet of the corporation certified by the corporation as giving a true and fair view of the state of affairs of the corporation as of the date of the balance sheet, of which the date shall be within the preceding 12 months; or

(b) A corporation, the sole business of which is to hold investments and the entire share capital of which is owned by one or more persons, each of whom is an Accredited Investor.

Accredited Investors are assumed to be better informed, and better able to access resources to protect their own interests, and therefore require less regulatory protection. Investors who agree to be treated as Accredited Investors therefore, forgo the benefit of certain regulatory safeguards.

For example, issuers of securities are exempted from issuing a full prospectus registered with the Monetary Authority of Singapore in respect of offers that are made only to Accredited Investors, and intermediaries are exempted from a number of business conduct requirements when dealing with Accredited Investors.

Investors should consult a professional adviser if they do not understand the consequences of being treated as an Accredited Investor.

These investments would be more suitable and offered only to Accredited Investors, Expert, and Professional Investors. If you meet the accreditation requirements and are a confirmed Accredited Investor, you would be provided with the relevant information for such investment opportunities.

You can opt-out to be treated as an Accredited Investor.

However, once you have confirmed as “opt-out” (and even if you were a confirmed Accredited Investor), we will not be able to show you details of transactions that are exclusive for Accredited Investors and Institutional Investors. Furthermore, once you have reverted to a “Retail Investor” status, you will be required to complete a Customer Suitability Assessment before we can share investment offerings with you.

Yes.

The qualifying criteria applies to everyone regardless of whether you are a resident of Singapore or of other countries.

You must be confirmed as an Accredited Investor in order to have access to details of certain investments which are open only to Accredited Investors.

Yes, you can.

However, we still have to receive the relevant supporting documents to establish and confirm that you have met the accreditation requirements.

For self-declared Accredited Investors

As directed by the MAS, SDAX has to assess if an investor meets the Accredited Investor criteria, as well as periodically assess whether the investor continues to meet the Accredited Investor criteria.

This means that for compliance reasons, we cannot provide you with the details of the investment offerings that are exclusively for Accredited Investors.

Confirmed Accredited Investors

You will become a Confirmed Accredited Investor after you have submitted the relevant documents to satisfy the accreditation requirements. Once all is in order, we will confirm to you that you are a Confirmed Accredited Investor. It also means that we can then show you the details of the investment offerings that are exclusive to Accredited Investors and Expert Investors only.

For Exchange users: trading fees and withdrawal fees are applicable. Please refer to the questions “What are the fees for withdrawals?” and “What are the fees for trading on SDAX platform?” for more information.

Other fees applicable to Exchange users are an error trade review fee of S$50 for every request of a review for an error trade, and a maintenance of suspended account fee of S$2 per month commencing on the date of account suspension, paid quarterly upfront.

For Capital Market users: Retail Investors do not pay any fees for participating in the Funding Requests or for using the platform.

However, a service fee of 15% will be levied on interest, factoring fees, and any other fees earned by investors.

All interest rates quoted on our platform are on a gross basis and payable to the investor after deducting the service fee. There may be a small transactional fee imposed by the bank when withdrawals are made.

The chargeable fees are specified in the relevant offering documents for each transaction.

Your details are kept private and not shared to businesses for marketing purposes.

However as part of compliance processes, certain details are shared with our compliance and operations partners as they will need to perform “Know Your Customer” (KYC) checks as well as manage the movements of your funds.

For more information on the use of your personal data, please read our Privacy Policy (https://www.sdax.co/wp-content/uploads/2022/07/SDAX-Privacy-Policy-25072022.pdf)

Risks for each investment will be disclosed in the offering documents and information memorandum for each transaction.

Please refer to the general risk disclosure on the SDAX platform regarding investing on the SDAX platform here

Investors’ risk in making investments through our platform generally falls into the following categories:

Credit Risk
This covers the ability of businesses to repay their loans on a timely basis. While we do not provide a recommendation on the creditworthiness of businesses, we will undertake due diligence on all investments to determine their ability to repay promptly.

Operational Risk
Your money is maintained in a bank account with UOB. Risks associated with transactions carried out through the platform are mitigated by using a developed and tested platform built by experienced developers who have delivered dozens of such platforms to operators around the world.

Legal Risk
Our Platform Terms, which include the agreement between investors and businesses, are documented by reputable financial lawyers to ensure investors’ interests are adequately covered and clauses covering various situations are clear and unambiguous.

There is no physical signing of contracts.

By clicking and agreeing to our Platform Terms, you are bound by the terms governing businesses and lenders.

This has the same legal effect as signing a contract.

Subject to funds being available on your Platform Account, you can participate in any of the live deals by selecting them and completing a few simple steps.

Once an offer has been submitted, your funds in your Platform Account will be earmarked for that particular Funding Request and will no longer be available to be used to make another offer or be withdrawn from the Platform Account.

Yes, you can make an offer for multiple Funding Requests, as long as there is sufficient balance in your e-wallet.

The acceptance of your offers is subject to the availability of funds in your Platform Account and other conditions set out on the Platform Terms.

To ensure all parties are committed to the transaction, once an offer has been made for a Funding Request, it cannot be cancelled.

The amount that you have earmarked for the particular Funding Request will be returned to your Platform Account.

You can then use the money to participate in other Funding Requests.

We have been advised that investing in Loan Requests via our platform will not contravene the Moneylenders Act.

Participating in invoice financing is essentially the purchase of invoices and as such, the considerations of moneylending are not relevant.

You can contact us with any questions that you may have in respect of a particular Funding Request.

We will answer your questions and, where required, seek the business’ input.

The main currency for investments on the SDAX platform is Singapore Dollars. For these SGD-denominated investments, currency risks (if applicable) are hedged to ensure investment returns are not affected by fluctuations in the currency markets.

Some investments may be offered in foreign currencies. Please be aware that your returns may be affected by fluctuations in currency markets if you elect to invest in investments denominated in foreign currencies.

You will earn interest and fee income from the investments that you make on our platform.

While S13(1)(ze)(i) of the Income Tax Act would generally apply to interest payments on debt securities arranged through the platform, where such debt securities are loans/debentures/bonds, however that responsibility eventually still lies with each investor to make their own tax assessments and take their own independent tax advice as SDAX is not able to give tax advice.

You should consult your tax adviser if you are unclear about your tax obligations. If you are a non-resident in Singapore, you may also be subject to withholding tax on the interest or fee.

No investments are free from risks.

Loans are generally safer investments than equities. However, there will be situations where the businesses are unable to pay on time or may become insolvent, resulting in their inability to repay the loan. In such situations, steps will be taken to recover the amount outstanding. These debt recovery provisions are set out in our Platform Terms.

It is important that Investors exercise caution and diversify their investments widely so that any defaults by businesses would account for only an acceptable percentage of their total investment portfolio.

This allows the client to access funds at a lower rate than if they were to take a working capital loan using their own credit standing. While the third-party buyer’s credit quality may be better, there could be situations where the third-party buyer may not pay the invoice (e.g. insolvency of the third-party buyer).

Yes. The minimum investment amount varies from transaction to transaction and depends on the asset class type.

The rate of return of a particular investment very much depends on the asset class, the tenor, and the risk profile.

At SDAX, we look for better quality investments as we aim to be a true alternative to conventional financial institutions.

We also aim to bring as many options for our investors on the SDAX platform.

Businesses typically make their loan repayments on the due date and at times, the next day.

There are a number of reasons why a loan repayment may not be made on the due date. When a loan repayment is not made on the due date, SDAX will actively engage the business to encourage them to make the payment as soon as possible.

In the event of a late payment, an investor’s update will be uploaded in the next business day to update the investor of any situation and steps taken.

We will work with the business to find a satisfactory solution to repay the amount outstanding, if this fails a debt collection agency may be appointed to recover the outstanding amount.

Notwithstanding the above, you will have direct recourse to the business and the personal guarantee(s) that was(were) provided as part of the loan.

A secured deal means that the repayment risks are in part mitigated by the creation of security interests over certain assets.

In real estate financing, the common types of securities include mortgage over the property, assignment of current and future income, and charge over a bank account.

Where the deal is a mezzanine debt, security may rank second to senior lenders which are typically financial institutions.

In case of a default in repayment by the ultimate Borrower, these securities can be enforced so that the asset value can be materialised into cash and redistributed back to the Investors.

Thank you for your interest, please reach out to us via our contact us form here

Blockchain is a form of electronic ledger that records information and transactions of digital assets in blocks of data that are attached together in an order. These blocks of data are secured using complex cryptographic hashing.

Before being added to the electronic ledger, each new asset transaction is verified by a network of computers, or nodes. A consensus decision must be made by the network to validate the transaction. Once a transaction is consensus-verified, it is added to a block of data, and the blocks are attached to each other in a chain.

With every new block appended, the blockchain becomes a growing database of time-stamped digital asset transactions.

Digital security tokens can be stocks, bonds, funds, and other financial securities that are digitised and recorded on blockchain. The creation of digital security tokens is through a process called “tokenisation” which is the representation of the ownership and related rights of stocks, bonds or financial securities on blockchain. The process of tokenisation does not create any new rights, but simply represents digitally, in an immutable and secure format, the ownership and related rights of the issued stock, bond, fund or financial securities instrument.

Asset-backed tokens are tokens whose value is backed by a real-world, tangible asset which may include property, bonds, equity, art and more.

No. SDAX does not deal in cryptocurrencies.